Questions about an order? Call 605.490.2561 or email co*****@***********nc.com. The shop is open Monday to Friday, 8 a.m. to 5 p.m. Mountain Time. Saturdays are by appointment only.
This page covers orders for services, parts, tools, and accessories from our online store. For custom builds and gunsmithing work, including deposits, shipping your firearm to us, gun cases and insurance, see our Build & Service Policies.
We are a gunsmithing company and that carries a certain level of attention; both good and bad. When you are shipping parts to us, it is highly recommended that you do NOT use “LongRifles, Inc.” as the business name. Use “LRI” instead. Our local mail providers all know us by it, and we have good relationships with them. Our intent is risk management by avoiding unnecessary attention.
Mailing a firearm:
Hard learned advise:
We ship in the United States and abroad. Due to the ever-changing export climate, we do not ship overseas directly. LRI retains the services of “Black Arsenal” in St Joseph, MI for this service. You will have to negotiate the import/export process with them directly.
Some parts and accessories are regulated/restricted in certain states and cities. Check the laws where you live before you place an order. If we can’t legally ship an item to you, we’ll cancel that item and refund it.
ILLINOIS AND NEW YORK:
Current laws require any and all serialized firearms parts to be shipped FFL to FFL only. No exceptions. As of 10.21.26 LRI can/will only ship to an FFL to these two states. This is regardless of it already being your property that you’ve already obtained through legal process.
Example:
We are happy to fit a new barrel to your rifle, but we can only ship the gun back to you through an FFL licensee. We cannot ship it directly back to you.
California:
Legislation that went into effect 1 January 2026 prevents us from direct mailing ANY firearm part or accessory to a CA resident unless additional documentation is acquired and completed by you as the customer. (The way the legislation is written, this can be as obscure as a single screw used to attach a scope ring) We are working on a solution for this to allow for non-serialized parts to be directly mailed to your home address. Currently we will only ship to Federal Firearms Licensees with legal authority to operate within California. We have an extensive dealer network in the state. If unsure, please ask us prior to your order using our contact page email.
Shipping is calculated at checkout based on what’s in your cart. Heavy or oversized items, like barrel vises and shop tooling, can cost more to ship than the checkout estimate. If that happens, we’ll contact you before your order ships.
Shipping from LRI is through the US Postal service, Federal Express, and UPS.
Federal Express requires us to use a 3rd party retail hub located here in Sturgis. FedEx can also use a label generated by your account.
UPS can ONLY be used if you supply us with a label generated by your UPS account.
NOTE that account holders using their account/generated label MUST use the SAME return address that was entered into our A/D bound book for firearms entries. Non-FFL items are exempt from this rule.
As a rule, LRI generally does NOT ship firearms inside of a cardboard box unless it is from the factory.
We inventory molded Plano brand gun cases for shipping complete firearms. These cases are packaged inside of a cardboard box. If purchasing one of these from us, your encouraged to the KEEP THE BOX as it’ll prove useful for future projects.
Our lead times are a direct reflection of work volume. We do our best to estimate jobs, but it is an ever-evolving timeline. They are subject to change without notice.
Open your package when it arrives. If anything is damaged or missing, contact us ASAP via email. You must include the order number and photos of the box and the item. Keep the packaging, because the carrier may require it for a claim.
You can return an unused, uninstalled item in its original packaging within 30 days of delivery.
Contact us before you send anything back. Email co*****@***********nc.com with your order number and the item you’re returning. Returns that arrive without approval may be refused.
Return shipping is your cost unless we sent the wrong item or it arrived defective. Original shipping charges aren’t refunded. For returns over $75, use a trackable service with insurance. We can’t refund an item we never receive.
Send approved returns to:
Long Rifles, Inc.
3570 Mayer Ave, Suite B
Sturgis, SD 57785
If we shipped the wrong item or it arrived defective, contact us within 48 hourss of delivery. We’ll replace it or refund it and cover the shipping both ways.
To cancel a store order, contact us before it ships. Orders that have already shipped fall under the return rules above.
When your return arrives, we inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it.
Dealer and wholesale accounts may have different terms. Contact us with any questions about your account.
