Questions about an order? Call 605.490.2561 or email co*****@***********nc.com. The shop is open Monday to Friday, 8 a.m. to 5 p.m. Mountain Time, by appointment only.
This page covers orders for parts, tools and accessories from our online store. For custom builds and gunsmithing work, including deposits, shipping your firearm to us, gun cases and insurance, see our Build & Service Policies.
We ship within the United States only.
Some parts and accessories are restricted in certain states and cities. Check the laws where you live before you order. If we can’t legally ship an item to you, we’ll cancel that item and refund it.
Shipping is calculated at checkout based on what’s in your cart. Heavy or oversized items, like barrel vises and shop tooling, can cost more to ship than the checkout estimate. If that happens, we’ll contact you before your order ships.
In-stock items usually ship within 3 business days. Made-to-order parts, custom barrels and gunsmithing work take longer. The product page or your quote gives the expected lead time.
We email tracking when your order ships. You can also check your order status any time under My Account → Order Status.
Open your package when it arrives. If anything is damaged or missing, email us within 5 days of delivery with your order number and photos of the box and the item. Keep the packaging, because the carrier may need it for a claim.
You can return an unused, uninstalled item in its original packaging within 30 days of delivery.
Contact us before you send anything back. Email co*****@***********nc.com with your order number and the item you’re returning. Returns that arrive without approval may be refused.
Return shipping is your cost unless we sent the wrong item or it arrived defective. Original shipping charges aren’t refunded. For returns over $75, use a trackable service with insurance. We can’t refund an item we never receive.
Send approved returns to:
Long Rifles, Inc.
3570 Mayer Ave, Suite B
Sturgis, SD 57785
If we shipped the wrong item or it arrived defective, contact us within 30 days of delivery. We’ll replace it or refund it and cover the shipping both ways.
To cancel a store order, contact us before it ships. Orders that have already shipped fall under the return rules above.
When your return arrives, we inspect it and email you to say whether the refund is approved. Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to post it.
Dealer and wholesale accounts may have different terms. Contact us with any questions about your account.
